Find quick answers about ordering, delivery, sizing, care, returns, and payments. If you still need help, email support@marcellise.com and include your order number when applicable.
After checkout, an order confirmation is sent to the email address used for your purchase. If you do not see it, check your spam or junk folder. If the email address may have been entered incorrectly, contact us.
Contact us as soon as possible. We can review a change or cancellation request before the order has shipped, but we cannot guarantee changes once processing has begun. After dispatch, an order cannot normally be rerouted or cancelled.
Your order number appears in your order confirmation and shipping confirmation emails.
Orders are normally processed within 3–7 business days. Estimated delivery after dispatch varies by destination:
These are estimates and do not include the processing period. Customs checks, remote-area delivery, holidays, weather, or carrier disruption may cause delays.
We send a tracking number by email when tracking becomes available. You can also use our Track Your Order page. Tracking can take several business days to update while a parcel moves between export, air transport, customs, and the local delivery network.
Standard shipping is USD 8.99 or the local-market equivalent for orders below the applicable free-shipping threshold. Free standard shipping begins at the threshold displayed for your market and at checkout. See the Shipping Policy for current details.
Taxes that Marcellise is required to collect are shown at checkout. Unless checkout expressly states that import charges are included, the recipient is responsible for any import VAT, customs duty, brokerage, clearance, postal handling, or similar destination charges.
Use our Size Guide and check the product page because available sizes may differ by style. If you are between sizes or prefer a more relaxed fit, choose the larger size.
Handle hosiery gently. Hand wash in cold water with mild detergent, do not bleach, do not tumble dry, do not dry clean, and dry in the shade. See the Tights Care Guide for full instructions.
You may request a voluntary return within 30 days after delivery. Items must meet the eligibility conditions in our Returns & Refunds Policy. Mandatory consumer rights remain unaffected.
Email support@marcellise.com before sending anything back. Include your order number, the item you want to return, and the reason. If an item is damaged, defective, or incorrect, include clear photographs where reasonably possible.
For a voluntary return, the customer is normally responsible for return shipping. If the item is defective, damaged, or incorrect, Marcellise will provide the remedy required by applicable law and, where appropriate, cover reasonable return costs.
Available methods may include Visa, Mastercard, American Express, UnionPay, PayPal, Shop Pay, Apple Pay, and Google Pay. The methods actually available for your device, country, currency, and order are displayed at checkout.
Prices are localized by market where supported. The checkout displays the currency and final amount that will be charged. Your bank or payment provider may apply its own conversion rate or fees.
Email support@marcellise.com. We normally reply within 1–2 business days. Telephone support is not currently offered.