Last updated: August 3, 2026
Orders are processed and dispatched from our fulfillment facility in Hong Kong using tracked international air delivery services.
Standard shipping costs USD 8.99, or the applicable equivalent displayed in the customer’s local market currency.
Free standard shipping is available when the merchandise subtotal reaches the applicable market threshold:
Orders below the applicable threshold will be charged the standard shipping rate displayed at checkout.
Discounts or order changes that reduce the qualifying merchandise subtotal below the free-shipping threshold may affect eligibility. If the amount stated here differs from the amount displayed at checkout because of exchange-rate or configuration changes, the amount displayed at checkout before the order is submitted will apply.
Orders are normally processed within 3–7 business days after payment has been confirmed. Saturdays, Sundays, and public holidays observed by our fulfillment facility are not considered business days.
Processing time is separate from shipping time. During product launches, promotions, public holidays, severe weather, customs inspections, carrier disruptions, or peak seasons, processing may take longer.
Estimated transit times begin after the order has shipped:
These are estimates and not guaranteed delivery dates. Remote locations, islands, customs inspections, incomplete addresses, local holidays, weather conditions, and circumstances outside our reasonable control may cause additional delays.
Shipping routes and carriers are selected automatically according to the destination, available route, package characteristics, and operational requirements.
Carriers may include YunExpress, 4PX, SF Express, USPS, FedEx, UPS, DHL, or their international and local delivery partners. We cannot guarantee that a specific carrier will be used for an individual order.
A tracking number will be sent to the email address used for the order after the order has shipped and tracking information becomes available.
The tracking information will show the carrier responsible for the shipment or final delivery. Tracking may take several business days to update while the parcel moves between export processing, international air transportation, customs, and the local delivery network.
Please check your shipping address carefully before submitting your order.
If you notice an error, contact support@marcellise.com immediately. We will try to update the address if fulfillment has not been completed, but we cannot guarantee address changes after processing has started.
Once a parcel is in transit, we normally cannot reroute it. To the extent permitted by applicable law, customers are responsible for additional costs caused by an incorrect or incomplete address they provided.
Where applicable law requires Marcellise to collect sales tax, GST, VAT, or a similar tax at checkout, the applicable amount will be displayed and collected during checkout.
Unless checkout expressly states that import charges are included, orders are shipped on a duties-unpaid basis. The recipient is responsible for import VAT, customs duties, brokerage fees, customs clearance fees, postal handling fees, and similar charges imposed by the destination country, customs authority, postal operator, or carrier.
These charges are not included in the product price or shipping fee paid to Marcellise.
Customs rules vary by destination and may change. Customers should check the import requirements of their destination country before placing an order.
If a parcel is refused, abandoned, destroyed, or returned because applicable import charges were not paid, any refund will be processed only after the parcel has been returned to us. To the extent permitted by applicable law, the refund may be reduced by non-refundable outbound shipping costs, return shipping costs, and carrier charges. Mandatory consumer rights remain unaffected.
For European Union and United Kingdom orders, taxes that applicable law requires the seller to collect at the point of sale will be handled at checkout. These customer-responsibility provisions do not transfer any tax obligation that applicable law places on Marcellise.
Marcellise remains responsible for loss or damage during transit until the parcel is delivered to you or a person designated by you, except where you independently appoint a carrier not offered by us or applicable law provides otherwise.
If tracking has not updated for an unusually long period or the estimated delivery period has passed, contact support@marcellise.com. We may ask you to confirm the delivery address and cooperate with a carrier investigation.
If tracking shows that a parcel has been delivered but you cannot locate it, please check the delivery location, household members, neighbors, building management, and the local carrier. Contact us promptly if the parcel remains missing.
Available remedies will be determined based on the carrier investigation and applicable law.
Items from the same order may occasionally be shipped separately. If this happens, you will not be charged an additional shipping fee solely because the order was divided into multiple parcels.
Unused and unworn items with their original tags attached may be returned within 30 days after delivery, subject to the eligibility requirements and instructions in our Return and Refund Policy.
Please contact support@marcellise.com before returning an item. Items returned without prior authorization may not be accepted.
Shipping questions: support@marcellise.com